Fri frakt vid köp över 999 kr.+ 3000 nöjda kunder4,5 stjärnor på Trustpilot90 dagars öppet köp10% på din första orderFri frakt vid köp över 999 kr.+ 3000 nöjda kunder4,5 stjärnor på Trustpilot90 dagars öppet köp10% på din första order

Terms and conditions

Last updated: June 2025

The terms that apply when you shop with Footfolk. In short: the price you see is the price you pay, 90 days to try the shoes at home, and no hidden fees.

1. Company details

Footfolk ApS
Karen Jeppesgade 12
Gylling
8300 Odder
Denmark
CVR no.: 44660229
Email: [email protected]

2. Scope

These terms apply to all purchases made by consumers on this Footfolk webshop. Purchases are governed by EU consumer law and the national law of the buyer’s country.

3. Prices and payment

Prices include applicable VAT for your country. The total — including shipping — is shown clearly before you pay. We charge the card only once the order has been dispatched.
We accept credit cards (Visa, Mastercard) and Apple Pay. No card fees or extras.

4. 30-day price match

We offer a 30-day price match. Two cases: if our own price drops within 30 days of your purchase, we refund the difference. If you find the exact same product cheaper at another retailer, we match their selling price — you pay what they charge, not that price plus one of our discount codes.
  • The item must be identical (same brand, model, colour and size) and in stock at the competitor when we check.
  • The lower price must be public, current and verifiable via a link.
  • The competitor’s website must use the same country domain as the Footfolk shop you ordered from. On footfolk.se that means a .se site.
  • A price match cannot be combined with extra discount codes or other offers on our site. If you already used a discount, we only refund down to the competitor’s price.
  • We compare the product price — not shipping, gifts or points.
  • The guarantee runs for 30 days from the purchase date. We do not match obvious pricing errors, technical mistakes, marketplaces, used goods, member-only prices, or listings clearly below market.
We review each case. Email [email protected] with your order number and the link, or use the contact form. More detail is on the 30-day price match page.

5. Delivery

We ship with GLS, DHL or PostNord depending on your address. Tracking comes by email. Shipping costs are always shown at checkout.

Shipping times

Times depend on the product and your country. For Sweden, in-stock orders typically arrive in 2–4 days. Always check the product page. We cannot promise a clock time; that sits with the carrier.
  • In-stock items: typically 2–4 days. Always check the product page.
  • Supplier / made-to-order items: always marked on the product page. We ship once we have them — up to around 8 working days from order date.
  • Mixed lead times ship together. The slowest item sets the date for the whole order.

6. Returns and exchanges (90 days)

You have 90 days from delivery to return unused, resaleable shoes. Try them indoors. They must come back in their original packaging. If the box or packaging is damaged, we cannot accept the return.
Start every return or exchange in the return portal with your order number and email. You always see the available options and any fees before you confirm. If it cannot do what you need, or it is a complaint, email [email protected].

Condition and packaging

Try the shoes indoors only, with tags still attached where they had them.
Returns must come back in the original box and packaging. A damaged box means we cannot resell the pair, so we cannot accept that return — including exchanges and gift-card swaps.

a) Exchange for another product (free)

Swapping size or model is free. We cover the return shipping.
  • Order the new pair as a normal order and note the number.
  • Create the return in the portal and add that number so we can match them.
  • We email a return label — print it and put it in the parcel.

b) Exchange for a gift card (free)

If the size or model you want is not in stock, you can take the value as a gift card. Also free — we cover return shipping. Choose gift card in the portal.

c) Refund

After we receive and approve the return, we refund within 14 days (minus 89 SEK if you used our label). If you chose a more expensive outbound option than the cheapest available, we only refund the cheapest rate.
  • Your own label — you arrange and pay shipping to Footfolk ApS, Stationsvej 11, 8300 Odder, Denmark. Register it in the portal.
  • Our label — 89 SEK, deducted from your refund.

7. Uncollected parcels

It is your responsibility to collect a parcel-shop delivery in time, or to be home for a door delivery. The tracking email has the deadline.
A parcel that comes back to us uncollected is not the same as using your withdrawal right. We email the address on the order and ask if we should send it out again.
  • Resend: we can send it again at the normal shipping rate.
  • Refund: if you cancel anyway, it is treated as a direct return (section 6c). Outbound shipping is not refunded, and 89 SEK is charged for our label unless you paid for the return yourself.
  • No reply: if we do not hear from you within 14 days, we may treat the order as cancelled under 6c.

8. Discount codes

Discounts do not stack. A sale price does not also take a voucher, and you cannot combine codes.
The basket always applies the best deal per item. A 10% code lands on items that are not already reduced; a 30% sale item keeps that 30%.

9. Warranty

You have a 2-year statutory warranty from delivery. If something is wrong, contact us promptly at [email protected] — photos help. Depending on the case we repair, replace, reduce the price, or refund.

10. Liability

Footfolk ApS is not liable for indirect loss from delays, defects or similar, except where mandatory consumer law says otherwise.

11. Personal data

We process data under the GDPR. It is used to fulfil your order and shared only with partners needed for delivery and payment. See our privacy policy and data protection pages.

12. Complaints

Write to us first so we can fix it. If we cannot agree, you can use the European Commission’s ODR platform: https://ec.europa.eu/odr.

13. No extra fees

You pay what you see. No hidden charges, customs surprises we add ourselves, or extras — checkout is the final price.